DHL Express, a global leader in logistics, delivers goods to over 220 countries and territories worldwide. With a constant demand for roles such as delivery personnel, logistics staff, operations supervisors, and customer service representatives, speed and efficiency are essential in their recruitment process.

However, their existing hiring methods couldn't keep up with the speed and scale required to meet business goals. To address this, DHL Express turned to Carv’s conversational AI, seeking a solution to streamline operations, boost recruiter productivity, and ultimately achieve a more cost-effective recruitment process.

The challenge

With a high volume of roles to fill and the fast-paced nature of their business, DHL Express was facing difficulties in maintaining efficient recruitment operations.

Recruiters were spending significant time on administrative tasks such as manually screening candidates, verifying qualifications, and scheduling interviews, leaving them with less time to engage with top candidates.

DHL needed a solution that could accelerate the recruitment process without sacrificing the candidate experience or quality of hire. Additionally, the solution needed to scale across multiple languages and regions to meet the diverse needs of their global workforce.

The solution

DHL Express implemented Carv’s conversational AI, integrating it seamlessly with their existing ATS platform, Jobylon.

This integration allows job postings to be instantly converted into AI-powered chat flows that pre-screen candidates in real time and automatically schedule interviews via WhatsApp. The AI chatbots operate 24/7, communicating with candidates in their native language to ensure a personalized and seamless experience.

Candidates can apply for vacancies through the DHL career page or social media ads. Upon application, the AI chatbot engages with them, asking pre-screening questions and verifying qualifications. If candidates meet the requirements, the AI chatbot automatically schedules interviews on the recruiter’s calendar, eliminating the need for manual intervention.

With this setup, DHL Express achieves:

• Instant pre-screening of candidates
• 24/7 interview scheduling via WhatsApp
• Multilingual communication to engage with candidates in their preferred language
• Seamless integration with the Jobylon platform, minimizing data-entry errors

The results

The implementation of Carv's conversational AI at DHL Express has had a significant impact in a short period. By automating key tasks, recruiters spend less time on administrative screening tasks and can focus more on the quality of placements.

This has led to an increase in the hire rate, demonstrating improved effectiveness. Moreover, with real-time conversations and highly personalized interactions in the candidates' language, candidate engagement has increased, while the time to schedule and time to hire have decreased.

Overall, DHL Express has achieved:

• Improved recruiter productivity, with 26 hours/week saved per recruiter
• A 33% increase in hire rate
• 3x more hires per recruiter
• 1,000+ daily candidate conversations

By implementing Carv, DHL Express has not only improved its recruitment efficiency but also set a new benchmark in the logistics industry for seamless, AI-driven recruitment processes.